Common Errors & Troubleshooting

Output getting truncated in Parallel shell When commands such as top are run in a parallel shell, the output gets truncated as in the following screenshot:-   The ''+"  in the commands shows that the output has been trimmed. That's... Read More

Error: No server group GUI: Backend: To avoid the above message NO SERVER GROUP when using another user account that has been logged in, You need to provide permission to access the server group through the admin account for that user account under... Read More

How to fix ERROR db portals: Column 'login_url' cannot be null when trying to upgrade Ezeelogin to the latest version? 1. Take a full backup of current Ezeelogin installation. Run below command to take the backup root@gateway ~]# /usr... Read More

How to fix Authentication by key or password not supported while trying to login to remote servers? Authentication by key not supported!Authentication by password not supported 1. Manually login to the remote server and run the below command to... Read More

License Expired when generating user reports using eztool script The above error occurs when the eztool could not fetch the license from the license server.  Ensure that there is a connection to the license server by running the following command: ... Read More

1. Import servers from CSV and automatically set the password 1. Add the Ezeelogin global key to the authorized_keys file on all remote servers. a) Login to Ezeelogin software GUI -> copy the Global key. Refer to below screenshot. Copy the... Read More

Key Authorization is not working in a remote server through the gateway. Even after setting up the remote server in gateway machine and appending the public key to /root/.ssh/authorized_keys, you're still prompted for a password when trying to... Read More

How to solve error 'Server time out of sync. Please correct Server time' shown in Ezeelogin GUI?     If the "Server time out of sync. Please correct Server time." error occurs in the license tab of the  Ezeelogin GUI and "LICENSE... Read More

How to fix the "Failed to get user authentication list" in the Ezeelogin shell (ezsh) Failed to get user authentication list Server: centos.server, port: 22 Press any key to continue... Refer below steps to reset the fingerprint of the remote... Read More

Frequently occurring issues after upgrading Ezeelogin Upgrade Ezeelogin Jump server to the latest version ezsh shell disallowed REMOTE HOST IDENTIFICATION HAS CHANGED No Two-factor Authentication enabled Could not load style files Integrate... Read More

Error: Cannot find host. The error occurs if you have enabled the Use DNS which indicates the following. Use DNS Server specific override for Use DNS setting. Inherit: Inherit global setting Yes: Use DNS irrespective of the global setting No: Do... Read More

How can you automate/non-interactive Ezeelogin installation? This would refer to the process of installing Ezeelogin without requiring manual intervention or input from a user.       To find the full parameters and details use the below command... Read More

How do I change the authentication method to use only password to remote servers added in Ezeelogin? The following steps will clear the global key saved on the remote server and all private keys stored in Ezeelogin. After completing all these steps... Read More

/usr/bin/mosh: Did not find mosh server startup message. (Have you installed mosh on your server.) This error occurs if you have not installed mosh service on your server / have not enabled mosh server in Ezeelogin GUI. How to enable mosh service... Read More

Error: User modify failed. Cannot modify user on this node: Authentication by SSH key not supported! OR Error: User modify failed. Cannot modify user on other nodes: Authentication by SSH key not supported! This error occurs if you have disabled... Read More

Can we use the same database instance for cluster setup? No, we cannot. We must use 2 dedicated databases for both primary and secondary nodes. This would be the error received if a single database or mysql instance is used to set up cluster nodes.... Read More

How can the MyISAM table corruption error be repaired in the Ezeelogin database (MySQL or MariaDB)? This error may occur when the disk space on the gateway server is full, preventing the writing of any data to the Ezeelogin database table and causing... Read More

Error 'Can't contact LDAP server' while saving LDAP setting from Ezeelogin GUI 1. Append log_level trace in /usr/local/etc/ezlogin/ez.conf to get the debug log. root@server ~]# vim /usr/local/etc/ezlogin/ez.conf log_level trace ... Read More

PHP Fatal error:  Maximum execution time of 30 seconds exceeded in /var/www/ezlogin/application/third_party/vendor/phpseclib/phpseclib/phpseclib/Math/BigInteger/Engines/PHP.php  This error might occur in Apache web server error logs due to the... Read More

CHANGE MAPPED SUBSSH GROUP For instance, currently, the Sub SSH user Martin is under User Group Admin_Servers. To change the user group of mapped sub ssh user. (1)  Click under Server section > Sub SSH User Maps > Edit > Change Group of... Read More

Error: An error  occurred while trying to submit the form (error: Forbidden) Overview: This article describes an error that arises when modifying the User-Server group in Access Control while handling a large volume of data, highlighting the need... Read More

Error: No Matching Host Key Type Found  When trying to SSH into an older servers, you might see an error message like the one in the screenshot below. Both server and client must support and agree upon a common set of parameters to establish a... Read More

Error creating sub ssh user with a non-root user Synopsis:  This error commonly arises when you've initially configured your server using a non-root user and attempted to create a sub ssh user within that server, also using a non-root user.... Read More

How to fix "The user does not exist" error in Ezeelogin GUI? The user does not exist issues occurs when the LDAP user is not imported to the Ezeelogin. How to fix the issue: 1. Login to Ezeelogin GUI as admin user and click on Users -> LDAP ->... Read More

ERROR db sshlogs: Incorrect string value: '\xA0\xA0.dc2...' for column 'file' at row 1 This error has been observed while upgrading Ezeelogin since the log has some type of special characters. 1. Run the following... Read More

Addressing Stale Connections: No Active Sessions Detected Overview: This article describes an error where a user is reported to have too many connections, even though they are not actively connected. The Error would state that the user has too many... Read More

Approach for managing 'Server Already Exists' and 'Duplicate Entry' errors Encountering the server already exists error while importing a server in the Ezeelogin GUI indicates that the server is already present in the Ezeelogin... Read More

Error: Cannot Read DB Password while  Ezeelogin version upgrade The error below occurred during the Ezeelogin upgrade process because the Ezeelogin database user’s password cannot be read from the Ezeelogin configuration file (/usr/local/etc... Read More

How to solve error Error: An error occurred while communicating with the server (error: Internal Server Error)   This error usually occurs because the maximum execution time for PHP scripts has been exceeded. By default, PHP scripts are allowed to... Read More

Error: Duo health check failed: invalid_client: Integration type does not support frameless access. You may have encountered this error if the DUO prompt you are using is not the Universal Prompt. Follow the below step to resolve the above issue:... Read More

When attempting to log in to a server from the backend, it encounters disconnection issues. Follow the below steps to resolve the error 1.Tail the latest ezsh log of the user who attempted to log in to the server. Replace the username with the actual... Read More

Error: An error occurred while communicating with the server (error: Unknown) If there  any errors on the GUI, they will be displayed in the console with detailed information about the error type. To open the web console and gather information... Read More

ERROR: An error occurred while trying to submit the form (error: Internal Server Error) Error: Synopsis:  Dropping the web activity table from the database causes both data and schema loss, leading to an error when accessing the web activity logs... Read More

How to solve TLS/SSL error? Overview: This article helps in resolving the error "failed to connect to database: Error: TLS/SSL error: Permission denied" by correcting the permissions of the directory that contains the SSL/TLS certificates and keys. ... Read More

How to solve HTTP 500 error while accessing Ezeelogin GUI? Overview: This article helps to troubleshoot and resolve the HTTP 500 error encountered while accessing the Ezeelogin GUI when using MySQL SSL, by adjusting the permissions of the /etc/certs... Read More

Error: User modification failed while attempting to reset the password after expiry To troubleshoot the error when attempting to reset user password after expiry in Ezeelogin, follow these steps: Step 1: Enable Detailed Logging To capture... Read More

Plesk Windows Session Not Found. Overview: This article helps in resolving the "Session not found" encountered while logging into the Plesk control panel from Web GUI.  Step 1: Check for the latest messages in the error log file. Run the... Read More

How to solve RSA decrypt error? Overview: This artilce helps in resolving the "RSA decrypt error" encountered while logging into the Ezeelogin GUI after an Ezeelogin upgrade. This error can be fixed by clearing the browser's cache, using an... Read More

How to Reset Duo Authenticator on a New Phone? Overview: This article provides instructions on how to set up Duo if you are using a new phone and need to reset your Duo settings on the gateway server. Step 1: Log into DUO. Start by logging into... Read More