Error: User Modification Failed During Password Reset After Expiry

Error: User modification failed while attempting to reset the password after expiry

To troubleshoot the error when attempting to reset user password after expiry in Ezeelogin, follow these steps:

Step 1: Enable Detailed Logging

To capture detailed error messages, append "log_level trace" to the Ezeelogin configuration file using the following command:

root@jumpserver:#  echo "log_level trace" >> /usr/local/etc/ezlogin/ez.conf

Step 2: Reproduce the Error and Check Logs

Generate the error again, and then check the application logs using the command below:

root@jumpserver:# (cd $(awk '/^system_folder/ {print $2}' /usr/local/etc/ezlogin/ez.conf)/application/logs/ && tail -f $(ls -t log-*.php | head -n 1))

Common Errors and References

Error: Cannot modify user on other node: REMOTE HOST IDENTIFICATION HAS CHANGED! (Reset fingerprint to authorize the change)
If you see this error in the application logs, refer to the following article for guidance: User Add Failed: Cannot Add User on Other Node

Followed by this error in application log: Error: Cannot modify user on this node: Authentication by SSH key failed!
If this error appears, refer to the following article: User Modify Failed: Authentication by SSH Key Failed

Finally, after addressing the issues based on the logs and references, you can attempt to reset the password again.

Related Articles:

Reset the super admin password from old customer portal.

Reset the super admin password from new customer portal.

Reset Gateway user password.