Error: Connection closed

How to solve the error: Connection closed?

Overview: This article describes how to resolve the Error: "Connection closed" in gateway server while accessing RDP via web browser.

NLA is currently supported. If the user enables it, the username and password must be saved when adding the RDP server to Ezeelogin.
If the user does not enable NLA, they can choose whether to save the username and password in Ezeelogin, as both options will work.

Follow these steps to resolve the issue:

Step 1: Inspect the Browser Console for Errors.

Right-click on any browser tab, select "Inspect," then navigate to the Console tab (or press F12).

Look for errors such as [mstsc.js] error : undefined(undefined) indicating misconfiguration in aaplication.

Step 2: Ensure that the correct username and password are provided when adding the RDP server.

Refer to the below screenshot:

Step 3: Ensure remote settings has been updated.

In the System Properties dialog under Remote Desktop, choose "Allow connections from computers."

Review settings and click OK to apply changes.