User add failed: Error waiting for connection: Cannot add user on this node: Could not connect
How to fix the error message "User add failed: Error waiting for connection: Cannot add user on this node: Could not connect" that appears in the GUI?
Overview: This article will help the gateway users resolve the error "User add failed: Cannot add user on this node: Could not connect" displayed in the GUI when adding or editing gateway users.
Step 1: Make sure the gateway port is set correctly. Confirm the gateway port by running the below command.
root@gateway:~# grep -i '^port' /etc/ssh/sshd_config
Port 2020
Step 2: Update the global setting from GUI Settings -> General -> Miscellaneous -> SSH Gateway Port.
Step 3: Confirm the same by running the below command.
root@gateway:~# ssh root@localhost -p <port number>
Contact support with any error messages you may have.