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RDP Error: This computer can’t connect to the remote computer

395  Nesvin KN January 29, 2025  Common Errors & Troubleshooting

How to solve "Remote Desktop Connection Error: This computer can't connect to the remote computer" when accesing RDP via Ezeelogin tunnel ?

Overview: This article helps in resolving the "Remote Desktop Connection Error: This computer can't connect to the remote computer" issue encountered when using the Ezeelogin tunnel feature to access RDP.

  • NLA is currently supported. If the user enables it, the username and password must be saved when adding the RDP server to Ezeelogin.
  • If the user does not enable NLA, they can choose whether to save the username and password in Ezeelogin, as both options will work.

1. ERROR(1): Tunnel access from unauthorized IP: 0.0.0.0 (127.0.0.1)

Step 1(A): Check the ezsh.log of gateway user with which you logged into Ezeelogin backend(ezsh). Replace the username with the actual username.

root@gateway  ~]# tail /home/{username}/ezsh.log

Example: 

root@gateway  ~]# tail /home/admin/ezsh.log

Authentication by SSH key failed!
Authentication by SSH key failed (windows.com, Administrator): Username/PublicKey combination invalid
Tunnel access from unauthorized IP: 0.0.0.0 (127.0.0.1)

Step 1(B):  To resolve the above error, login to Ezeelogin GUI and navigate to Settings -> General -> Security and enable Tunnel Allow All.
 
2. ERROR(2): creation failed: Permission denied
 
Step 2(A): Check the ezsh.log of gateway user with which you logged into Ezeelogin backend(ezsh). Replace the username with the actual username.

root@gateway  ~]# tail /home/admin/ezsh.log

SSH log file (/var/log/ezlogin/full/john/master~auto-test-01.master.eznoc.com~Mon_May_9_22:38:25_2018) creation failed: Permission denied

Step 2(B): To resolve the above error, run the following command on the gateway server and try again:
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