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ERROR 4192: key error

604  Nesvin KN April 19, 2023  Common Errors & Troubleshooting

How to view the error message in the gateway shell and application log?

  • Run the below command to view the Ezeelogin version and the error message in the gateway server shell.

root@gateway ~]# ezsh -v

ERROR 4192: key error
ERROR 7220
Ezeelogin version 7.30.2
(libssh2: 1.10.1_DEV)
Copyright (c) ADMOD, Inc.
www.ezeelogin.com

  • Tail the latest Ezeelogin application log and view the latest messages.

root@gateway ~]# cd $(awk '/^system_folder/ {print $2}' /usr/local/etc/ezlogin/ez.conf)/application/logs/

root@gateway ~]# tail log-2023-xx-xx.php

Output:
ERROR 4192: key error
ERROR 7220
ERROR 4192: key error
ERROR 7210

This error usually happens because of the issue with license migration from the old billing portal to the new billing portal.

Contact Ezeelogin  24*6 Live Chat Support  /  Helpdesk to resolve the issue.

 
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